Emerging Leaders Program

PDA is dedicated to the growth of its employees and is proud to offer the Emerging Leaders Program (ELP) designed to identify employees who are interested in and committed to developing leadership skills. The program provides tangible and meaningful development opportunities and ensures that PDA can meet its emerging talent needs as the company grows.

About our Participants

Shari Cyr, Technical Claim Consultant

Shari has been in the insurance industry most of her adult career, including working in Workers’ Compensation and in both Personal and Commercial Lines claims. She has over 14 years of disability experience, beginning in the call center of a large insurance carrier and then in the STD claims department. Her experience includes handling STD, LTD and LWOP claims.  Her career at PDA has included work on various projects in LWOP and LTD and she is currently working oversight on the transition of a claim block.

“I hope to gain a broader knowledge and understanding of the disability industry. I am eager to learn and develop myself within PDA and build stronger working relationships within the organization and outside.  I also hope to help others to develop themselves, being able to guide them using my expertise.”

Shari’s participation in ELP has provided her exposure to many different departments within PDA, including Quality Review, Consulting, Intake and Business Analysis. This experience has provided her with greater knowledge of PDA’s business segments, allowing her expertise to expand as her career grows.


Bobby Queen, Manager of TPA Services

Bobby brings 14 years of disability insurance experience to PDA. He began his career at a large insurance carrier in the call center and has since worked for multiple carriers, working his way through numerous roles. Since joining PDA in 2014, he has worked on multiple client projects utilizing his technical knowledge and skills to provide superior risk management and customer service.

“The program has afforded me the opportunity to work closely and mentor with one of the industry’s most respected professionals, Vern Baillargeon, SVP Strategic Performance Solutions. I was able to work alongside Vern and his team on two major consulting projects for two highly regarded organizations within the industry.”

Bobby began the ELP program as a Technical Claim Consultant and has since been promoted to Manager of TPA Services.